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NEW Chinese (Traditional) Customer Support Specialist


Why choose Digital Extremes?

Ingenuity, diligence, highly skilled, specifically trained. With stealth precision, this team of ninjas have infiltrated the F2P market. Can we control the natural elements, shape shift or walk on water? Hell no. But we can develop kick-ass videogames. We are masters of our own weaponry. What is your superhuman skill? Do you have what it takes to join this elite team? Bring it. Recruiting now. 

NEW Chinese (Traditional) Customer Support Specialist

Department:
Customer Support
Job Type:
Full Time
Location:
London, ON
Min Exp:
1-2 Years

Responsibilities:

  • Provide prompt, courteous and effective customer support to Traditional Chinese speaking end-users of the game
  • Review and moderate all user-generated content on the official Traditional Chinese game forum
  • Interact directly with our Traditional Chinese gamers via tech support tools and official game forum
  • Act as the official game representative within the Traditional Chinese online community (i.e. answer questions/address concerns or issues regarding the game within relevant threads when necessary)
  • Regularly update the internal Community Team on trends, information and insights occurring within the Traditional Chinese game community
  • Stay abreast of game changes and updates to anticipate potential issues within the community or game support
  • Provide translation help when needed for the game, marketing/PR and business development

Qualifications:

  • Fluent Chinese (Traditional) & English (reader and writer)
  • Native written language must be Traditional Chinese
  • Reading and writing Cantonese Chinese will be considered an asset
  • Avid gamer, knowledge of Internet and gamer culture/lingo plus the gaming industry
  • Good knowledge of the principles of good customer service
  • Ability to effectively communicate information to customers with the intent of turning disgruntled/dissatisfied players into loyal evangelizing players
  • Operational knowledge of online community moderation tools (i.e. IP Board, vBulletin)
  • Good technical understanding and a quick study of new tech tools
  • Strong organizational and multitasking skills
  • Please note: This is an in-house position only, telecommuting is not an option

Apply for this position

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